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PRIVACY POLICY

Who We Are

Ferroma Ltd is a provider of a range of construction and facility maintenance services, including: construction, refurbishment, fit-outs, upgrades, reactive and planned maintenance services in the UK.

For the purposes of data protection law, we are the “data controller” of your personal data.

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Contact details:
Email: Info@ferroma.co.uk
Address: 124 City Road, London EC1V 2NX

What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Project details or enquiry information

  • IP address and website usage data

We collect this information when you:

  • Fill out a contact form on our website

  • Submit your details through lead generation ads (e.g. Facebook, Google)

  • Contact us directly via phone or email

How We Use Your Information

We use your personal data to:

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  • Respond to enquiries and provide quotes

  • Communicate with you about our services

  • Deliver and manage our services

  • Improve our website and marketing

  • Comply with legal obligations

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit your details via forms or ads

  • Legitimate interests – to respond to business enquiries and grow our services

  • Legal obligation – where required by law

Lead Generation & Marketing

If you submit your details via online advertising (e.g. Meta/Facebook or Google Ads), we may contact you regarding your enquiry.

We will not send unsolicited marketing communications without your consent. You can opt out at any time.

Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g. CRM systems, email providers)

  • Professional advisors

  • Legal or regulatory authorities where required

All third parties are required to respect your data and comply with data protection laws.

Data Retention

We only retain your personal data for as long as necessary:

  • Enquiries: up to 12–24 months

  • Client records: up to 6 years (for legal/accounting purposes)

Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Data portability

To exercise your rights, contact us at: Info@ferroma.co.uk

Cookies

Our website may use cookies to improve user experience and analyse traffic.

You can control cookies through your browser settings.

Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

Complaints

If you are not satisfied with how we handle your data, you can complain to the
Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

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